Cancellation & Returns Policy

Cancellation Policy

Should you need to cancel your order, you can do so free of charge subject to your order not being locked for shipping. Once orders have been locked for shipping or despatched, refunds will be actioned as soon as product has been returned to our relevant warehouse. Thank you for your understanding.

Return Policy

MAYSAMA make every effort to ensure you are happy with your purchase. However, if for any reason you change your mind, we accept returns for unused and unopened products within 14 days of delivery. Unfortunately, we cannot offer refunds for used or opened products due to hygiene purposes. Please be advised that Maysama do not cover the cost of return carriage but will refund your products in full, subject to products being unopened.

If items are damaged during delivery, please contact us immediately at info@maysama.com to discuss a refund or exchange.