SHIPPING AND RETURNS POLICY

Shipping

MAYSAMA ship worldwide with Royal Mail. Please see information from Royal Mail below; 

We are working with our airline and postal/courier partners across the globe to maintain services, however, delays should be expected. Many countries have implemented special measure to combat the spread of Coronavirus COVID-19, especially for signature service to maintain social distancing.

The number of countries that we can access is changing daily. Most major export routes remain open, and we continue to accept and process mail, although customers may experience varying levels of delay.

There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. We strongly advise not to send items to destinations listed as ‘On suspension’ below.

Please check Royal Mail updates to see if we can currently ship to your country. 

United Kingdom

All orders are sent by Second Class Royal Mail.  Orders up to 250g weight are sent Free of Charge and arrive within 2-3 working days.  Orders over 250g will be charged at normal rates. Please be advised that the Maysama bundle weight is over 250g.   

Return Policy

MAYSAMA make every effort to ensure you are happy with your purchase. However, if for any reason you change your mind, we accept returns for unused and unopened products within 14 days of delivery. Please be advised that Maysama do not cover the cost of return carriage but will refund your products in full, subject to products be unopened.

If items are damaged during delivery, please contact us immediately at info@maysama.com  to discuss a refund or exchange at info@maysama.com

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