Shipping policy
Maysama holds stock in New Jersey, United States, from where we ship to all U.S. states and selected U.S. territories.
We currently do not ship to Canada or Australia.
Shipping Fees
- Orders under $42.00: $5.99 shipping
- Orders over $42.00: $1.99 shipping
- We use a range of delivery partners, including USPS, FedEx and UPS. The carrier is selected based on the destination and order.
- You cannot select a specific carrier at checkout. If you have a delivery preference, please contact us before placing your order and we will do our best to accommodate your request.
- Typical delivery time: 5–7 business days. Please allow additional time for Hawaii and outlying islands.
- Orders received before 12pm (noon) are dispatched the same working day where possible.
- Orders placed over the weekend or on a U.S. public holiday will be processed on the next working day.
Business days are defined as Monday to Friday.
Christmas Delivery
To help ensure delivery before Christmas, please place your order by 15 December 2026.
During peak periods, particularly Black Friday through to Christmas, order processing and carrier transit times may be longer than usual. We cannot guarantee delivery by a specific date where delays are caused by high carrier volumes or circumstances outside our control.
Delivery Issues
If your order has not arrived within 14 days of dispatch, please contact us at support@maysama.com and we will be happy to assist.
If your tracking information shows that your parcel has been delivered but you cannot locate it, please contact us at support@maysama.com within 48 hours of the delivery notification. This allows us to raise an investigation with the carrier promptly. Please note that our ability to investigate may be limited if a longer period has passed.
Where appropriate, please also check with other members of your household, neighbours and any safe place specified in the tracking information before contacting us.
Shipping Address
Please ensure that your delivery address is complete and accurate before placing your order, including the correct ZIP code and any apartment, unit or building information where applicable.
Once an order has been submitted, we may not be able to amend the delivery address if it has already entered processing or been dispatched. If you notice an error with your address, please contact us as soon as possible and we will do our best to assist.
Maysama cannot be held responsible for delivery issues, delays or additional shipping costs resulting from an incorrect or incomplete delivery address provided at the time of ordering.
Pre-Order Purchases
Pre-order items require 100% payment at the time of purchase.
If your order contains both pre-order and in-stock items, the entire order will be shipped once the pre-order item becomes available, unless otherwise stated.
The estimated pre-order availability date shown on the product page is an estimate and may be subject to change.
Our standard returns and refund terms apply once your order has been dispatched.
Delivery Delays
While we work hard to dispatch orders promptly, delivery times are estimates and are dependent on the relevant carrier and destination.
Maysama cannot be held responsible for delays caused by circumstances outside our reasonable control, including carrier delays, high seasonal volumes, adverse weather, strikes or other disruptions to the delivery network.
During particularly busy periods, including Black Friday and the festive season, processing and delivery times may be extended.