Refund policy

Cancellation Policy

Should you need to cancel your order, you can do so free of charge subject to your order not being locked for shipping. Once orders have been locked for shipping or despatched, refunds will be actioned as soon as product has been returned to our relevant warehouse. Thank you for your understanding.

Return Policy 

MAYSAMA make every effort to ensure you are happy with your purchase. However, if for any reason you change your mind, we accept returns for products which are Fit for Resale within 14 days of delivery, subject to normal purchase conditions*

Fit For Resale: This means that products must be unused and unopened, in their original packaging and tamper seals must not have been removed.

*If a product has been provided Free of Charge as part of a promotion, we can not exchange these items or accept returns under these conditions.

Please be advised that Maysama do not cover the cost of return carriage but will refund your products in full, less any costs incurred to process and ship your order and receive your return, once our warehouse has confirmed that items have been returned to stock.

If you need to return your product to Maysama, please contact support@maysama.com in the first instance. 

30 Day Money Back Guarantee

We offer a 30 Day Money Back Guarantee (from date of purchase) on the PRANA LED Mask, Chin2Chest LED Device, Pulse40 LED Panel, LED Silicone Belt and LED Hand Glove. Find out more here.

Damaged or Defective Items

If items are damaged during delivery, or defective in any way, please contact us immediately at support@maysama.com.

Allergic Reaction

Maysama formulates for all skin types but always with sensitive skin in mind. Our formulations are free from added fragrance and essential oils, drying alcohols and all known EU allergens. 

Please be advised that a small percentage of the population (less than 1%) cannot tolerate niacinamide or pure Aloe Vera gel, which is used in our formulations. If you have an adverse reaction to any of Maysama's skincare products, please contact support@maysama.com in the first instance.  Your feedback is important to us! Thank you so much.